1 – All claims require a purchase receipt. It is the customer's responsibility to present it when making a claim.
2 – Except as stated below, in-store sales are final and items purchased may not be returned. By completing their transaction, the customer acknowledges that they have taken the item(s) in optimal condition.
3 – Guitars, basses, pedals, amplifiers, accessories, and tubes are not returnable. By paying for the item, the customer acknowledges that: (i) they inspected it and found it to be in optimal aesthetic condition without defects; and (ii) they tested it and it was functioning properly.
4 – All claims due to defects are subject to the manufacturer’s terms and conditions.
5 – Guitars, basses, pedals, and amplifiers will have a 30-day warranty. The electronics of guitars and basses will have a 90-day warranty. Guitars Boutique, at its sole discretion, will decide whether to repair, replace parts or components (with identical ones), and/or replace the item with an identical one.
6 – At the store's discretion, defective items may be exchanged for an identical item SUBJECT to the defective item being in the same condition as when it was acquired, including its original packaging with all its accessories. This will be done as store credit only. The credit does not apply to special orders or lay-away.
7 – All merchandise leaving the store will be considered as used in the future.
8 – No refunds will be given, regardless of the person.
9 – Special, clearance, or discounted items are not returnable.
Puerto Rico only.
In case of a return, the shipping cost will be deducted from the refund.
Guitars Boutique ships to PR via federal mail USPS, UVA, and iWide.
Estimated delivery time once the order has been shipped:
- Lightweight items, less than 14 pounds are shipped via USPS.
- Heavier items are shipped via iWide and UVA.
- No shipments are made on Sundays.
Guitars Boutique is not responsible for delays caused by shipping companies.
